cuan188Privacy Policy
This page describes what we collect when you use cuan188 and how we keep that data protected throughout your time on our platform. We at cuan188 operate a sportsbook and gaming service available where local law permits, and we take your privacy seriously. When you create an account, deposit funds through DANA, e-wallet, mobile banking, or any of our nine payment methods, or place a position on Liga 1 matches or esports tournaments, we collect specific data to operate the platform and comply with local law.
Our privacy practices are built on three principles: transparency about what we collect, honesty about how we use it, and security in how we store it. We do not sell your data to third parties for marketing. We do not share your personal information except where required by law or necessary to process your payments and withdrawals. We do not retain personal data longer than required for regulatory compliance, typically seven years from account closure.
If you have questions about your data on cuan188, how we handle it, or what rights you have, our customer support team responds in English and Indonesian within subject to verification during business hours. You can request a copy of your personal data, ask for deletion of non-essential information, or withdraw consent for certain uses at any time through your account settings or by contacting us directly.
What Data We Collect on cuan188
When you register a cuan188 account, we collect your full name, date of birth, email address, phone number, and residential address. Before you can withdraw funds, we require identity verification — you upload a valid government-issued ID (KTP for Indonesian residents) and proof of address such as a utility bill, rental agreement, or recent bank statement. We scan and store these documents securely.
As you use cuan188, we collect transactional data: every deposit, withdrawal, and stake you place across football markets, live-dealer tables, slot games, and esports tournaments. We record the amount, date, time, payment method, and outcome. We also collect device information — your operating system, browser type, IP address, and general location (city level, not precise GPS). We use this information to detect fraud, comply with anti-money-laundering rules, and understand how users interact with different products.
How We Use Your Data
We use your name, email, and ID primarily to verify your identity and comply with Indonesian anti-money-laundering and know-your-customer regulations. This is a legal requirement before we can process deposits and withdrawals. We use your transaction history to settle bets, process withdrawals, and detect fraudulent activity. If you place a Liga 1 bet, we record the stake amount and outcome so we can calculate and pay any winnings.
We use your email address to send account notifications — deposit confirmations, withdrawal status updates, login alerts if we detect unusual access, and important policy changes. You can customize email frequency in your account settings. We also use your transaction data in aggregate (anonymized) to understand which products are popular on cuan188, identify technical problems, and improve our platform.
Payment Processors and Third Parties
We share necessary information with payment processors to complete deposits and withdrawals. If you deposit via DANA, e-wallet, mobile banking, or any other payment method, we pass your account identifier and the transaction amount to that payment provider's system so they can accept or reject the transfer. We also work with banks (local payment, online payment, e-wallet, mobile banking) to maintain virtual accounts. We provide those banks your name, account number, and transaction amounts. These third parties are bound by their own privacy policies and are not permitted to use your data for purposes unrelated to processing payments.
We do not share your full ID document, address, or phone number with payment providers unless it is strictly required for compliance. For example, if a bank requests identity verification to set up a virtual account, we may share your name and ID number; we do not share it with unrelated parties. Our payment processors operate data centers in various locations, including outside Indonesia. By using cuan188, you understand that your transaction data may be processed outside your jurisdiction, though it remains encrypted and protected under our security standards.
We at cuan188 believe that your data belongs to you, and we hold it in trust only for as long as necessary.
Cookies and Tracking
We use cookies to keep you logged in, remember your preferences (such as language and theme settings), and understand how you navigate cuan188. Essential cookies are necessary for the platform to function — they authenticate your session and prevent fraud. Analytics cookies help us see which pages users visit most often and where they encounter problems. We use these insights to improve cuan188's speed and usability.
You can control cookies through your browser settings. If you disable essential cookies, you will need to log in each time you visit. If you disable analytics cookies, we simply have less insight into user behaviour — cuan188 will still work normally. We do not use third-party advertising cookies; cuan188 does not run targeted ads on other websites.
Your Rights on cuan188
Under data protection standards, you have the right to access, correct, and delete your personal data. You can request a copy of everything we hold about you by contacting our customer support team. You can update your profile information (name, address, email, phone) directly in your account settings. You can request deletion of non-essential data such as marketing preferences and saved addresses immediately. Essential data — your ID, proof of address, and transaction history — is retained for seven years from account closure for regulatory compliance, after which it is securely deleted.
If you believe cuan188 is using your data unlawfully, you can file a complaint with our compliance team or escalate to the relevant Indonesian data protection authority. You can also withdraw consent for non-essential data processing at any time by updating your account settings or emailing support.
Data Retention and Account Closure
We retain transaction data and account information as long as your account is active, plus seven years after closure, to comply with anti-money-laundering regulations. If you close your account, we deactivate it immediately and no longer use your data for cuan188 operations. However, your transaction history remains in our secure archives for the full seven-year retention window. After seven years, all personal data is securely deleted except where we are legally required to retain it longer.
If cuan188 is forced to close due to regulatory changes or business reasons, we notify all users at least 30 days in advance and process outstanding withdrawals to your linked payment method. We then follow the same data retention schedule — keeping records for seven years, then securely deleting them.
Contact and Data Requests
If you have questions about how we use your data, how to request a copy of your personal information, or how to delete non-essential data, contact our customer support team. We are available via live chat, email, and in-app messaging 24/7. We respond within subject to verification during business hours (Monday to Friday, 09:00–18:00 Indonesia time) and within a few hours outside business hours. We communicate in English and Indonesian.
For formal data-access requests or deletion requests, we require you to verify your identity using your cuan188 password or the verification code sent to your registered email. This ensures that only you can access or delete your data. We process data-access requests within five business days and deletion requests within ten business days. If you are in Jakarta, Surabaya, Bandung, Medan, or anywhere else in a supported jurisdiction, our team can assist you regardless of location.
cuan188 remains committed to protecting your privacy and operating transparently about how we collect and use your data. This privacy policy may be updated from time to time to reflect changes in our practices or in local law. We notify you of material changes at least 14 days in advance. Your continued use of cuan188 means you accept the updated privacy policy.